Chris Hernandez

Manager of AI Speech Analytics at Chime

I’m a Manager of Speech Analytics at Chime, where I lead a team in developing and implementing AI-powered insights to enhance member experiences and operational efficiency. With over a decade of experience in leadership, AI, and machine learning, I specialize in designing and scaling AI solutions that drive measurable impact. At Chime, we believe that everyone can feel good about their money. We’re proud to be the most loved banking app™, providing millions of members with transparent, easy-to-use tools that help them unlock financial progress. By leveraging AI, my team helps uncover insights that improve quality, efficiency, and overall member satisfaction. I joined Chime because of its mission and the opportunity to work alongside an incredible team focused on innovation. I’m excited about the future as we continue to push the boundaries of AI-driven quality solutions—and we’re just getting started! 🚀 **The views and opinions expressed here are my own and do not necessarily reflect the official policy or position of Chime.**

Session

Expo Sessions Talk
The Build-Operate Divide: Bridging Product Vision and AI Operational Reality
Thu 5 Jun, 11:00 – 11:15·Willow: Expo Sessions